Privacy Policy

Rental Men runs rentalmen.com, a marketplace where people book local companions for platonic, everyday plans - a local guide, a plus-one for an event, a workout partner. We're based in Delhi, India.

This policy explains what personal information we collect when you use the site, why we collect it, who we share it with, and the choices you have. It applies to everyone who visits rentalmen.com, whether you have an account or not.

For anything in this policy, write to us at support@rentalmen.com.

Information you give us

• Account details: your name, email address, phone number, country, city, and whether you joined as a client or a provider. If you sign up with Google, we receive your name, email address and profile photo from Google. Passwords are handled by our authentication provider and are never stored in readable form.
• Profile information: anything you add to your profile, such as a photo, bio, date of birth, gender, languages, skills, service categories, rates, gallery photos, an intro video and links to your social media accounts.
• Identity verification (optional): if you choose to get verified, a government ID (Aadhaar, passport or driving licence) and a selfie, which our team reviews to confirm you are who you say you are.
• Payout details: if you're a provider and add a payout method, the details you enter for it, such as a PayPal email address or UPI ID.
• Messages and bookings: the messages you send in chat, booking requests and their details (date, time, place, rate), reviews you leave, reports you submit, and anything you send to support.

Information we collect automatically

• Page views: which pages you visit, the page that sent you here, and whether you're on a phone, tablet or computer. We link these to a random session ID stored in your browser, not to your name.
• Approximate location: if your country isn't already on your profile, we look it up from your IP address using a location service (ipapi.co). We only use this to know which country you're in. We don't collect your precise location.
• Activity status: while you're signed in, we regularly record when you were last active, along with your country, so we can show whether people are currently active on the platform.
• Device and log data: your IP address, browser type and operating system, which our hosting and database providers record as part of running the site securely.
• Cookies and similar technologies: explained in full in our Cookie Policy.

Information from other people

• Reviews that clients leave on a provider's profile.
• Reports that other users make about an account, and what they tell us in them.
• Confirmation from our payment processors when you buy tokens or a provider plan.

• To create your account, keep you signed in, and let you edit your profile.
• To show provider profiles in search and on city and category pages.
• To let you unlock profiles, chat, and send and manage booking requests.
• To send emails you need, such as your verification link, password reset links and important account notices.
• To verify identities, investigate reports, and remove accounts that break our rules.
• To detect and prevent fraud, spam and misuse of the platform.
• To understand how the site is used, so we can fix problems and improve it.
• To show ads, as described in the Advertising and analytics section below.
• To respond to your questions, and to meet our legal obligations.

If you're in the European Economic Area, the United Kingdom or Switzerland, data protection law requires us to have a legal basis for each way we use your information. Ours are:

• Contract: running your account, your profile, chats and bookings - the service you signed up for.
• Consent: analytics and advertising cookies, and identity verification. You can withdraw consent at any time, and it won't affect anything we did before you withdrew it.
• Legitimate interests: keeping the platform safe, preventing fraud, reviewing reports, and understanding how the site is used in ways that don't require consent.
• Legal obligation: when the law requires us to keep or disclose information.

• Public profile: if you're a provider, your name, photos, city, bio, categories, rates and reviews are visible to anyone who visits the site, including search engines.
• Contact details: your email address, phone number and social media links are not public. They're only shown to users who unlock your profile.
• Chats: messages are visible to you and the person you're talking to. Chats are not end-to-end encrypted, and our staff can open any conversation from our admin tools - not only reported ones - to resolve disputes, investigate fraud or abuse, keep the platform safe, and meet legal obligations. Please don't share passwords, card numbers or other sensitive details in chat.

We show ads through Google AdSense and measure how the site is used with Google Analytics. Both use cookies and similar technologies.

• Third-party vendors, including Google, use cookies to serve ads based on your previous visits to rentalmen.com and other websites.
• Google's advertising cookies let Google and its partners show you ads based on your visits to this site and other sites on the internet.
• You can turn off personalised advertising in Google Ads Settings, or opt out of other vendors' use of cookies for personalised ads at aboutads.info or youronlinechoices.eu.
• To stop Google Analytics from recording your visits, you can install the Google Analytics opt-out browser add-on.

In the European Economic Area, the United Kingdom and Switzerland, we ask for your consent before analytics and advertising cookies are used, and you can change your choice at any time through the privacy and cookie settings link on our site. To learn how Google uses information from sites that use its services, see How Google uses information from sites or apps that use its services.

We don't sell your personal information for money. We share it only in the situations below.

• Service providers who run parts of the platform for us, under agreements that limit how they can use your data: Supabase (accounts, database and file storage), Netlify (website hosting), Brevo (sending emails), Google (sign-in, analytics and advertising), ipapi.co (country lookup from IP address) and the payment processors, such as PayPal and Razorpay, that handle purchases of tokens and provider plans, and any payouts.
• Other users, as described in What other people can see.
• Legal and safety reasons: when the law requires it, or when we believe it's necessary to protect someone's safety, investigate fraud, or enforce our Terms of Service.
• Business changes: if Rental Men is merged, acquired or sold, your information may transfer to the new owner, who will have to follow this policy.

Under some US state laws, letting advertising partners use cookies to show you personalised ads can count as "selling" or "sharing" personal information, even though no money changes hands. If you live in one of those states, you can opt out using the "Do Not Sell or Share My Personal Information" link shown on our site, or by emailing us.

• Your account and profile: for as long as your account is open. After you ask us to delete your account, we remove your profile from the site and delete your personal information, except what we need to keep for the reasons below.
• Chats, bookings and reports: as long as they may be needed to resolve a dispute, look into a safety report, or prevent someone who was removed from returning.
• Identity verification documents: only as long as needed to complete verification and prevent fraud.
• Records the law requires us to keep, such as payment records, for the period the law sets.

Every connection to rentalmen.com is encrypted with HTTPS. Access to data in our database is restricted, so accounts can only read and change the information they're allowed to. Contact details stay hidden until a profile is unlocked, and card numbers for token and plan purchases are handled by our payment processors - we don't store them on our servers.

No system is completely secure. If you think your account has been accessed by someone else, change your password and email us straight away.

Wherever you live, you can ask us for a copy of your information, ask us to correct it, or ask us to delete your account. Email support@rentalmen.com from the email address on your account, so we can confirm the request is really from you.

European Economic Area, United Kingdom and Switzerland

You also have the right to restrict or object to how we use your information, to receive it in a portable format, and to withdraw consent at any time. If you're not happy with how we've handled your information, you can complain to your local data protection authority.

United States

Depending on your state, you may have the right to know what personal information we've collected about you, to delete or correct it, and to opt out of the sale or sharing of your information for targeted advertising. We won't treat you differently for using any of these rights.

India

Under the Digital Personal Data Protection Act, 2023, you can access, correct and erase your personal data, withdraw consent, and nominate someone to exercise these rights on your behalf. To raise a grievance, email us with the subject "Privacy grievance". If we don't resolve it, you can take it to the Data Protection Board of India.

Our service providers operate in several countries, including the United States, so your information may be stored or processed outside the country you live in. When that happens, we rely on our providers' safeguards for international transfers, such as standard contractual clauses.

Rental Men is only for people aged 18 and over. We don't knowingly collect information from anyone younger. If you believe someone under 18 has created an account, email us and we'll remove it.

When we change this policy, we'll update the date at the top of this page. If a change significantly affects how we use your information, we'll also let you know by email or with a notice on the site before it takes effect.

Questions, requests or complaints about your privacy: email support@rentalmen.com. We read every message and will reply as soon as we can.