How can we help?
Guides for getting started, booking a companion, coins and staying safe on Rental Men. Can't find what you need? Email support@rentalmen.com.
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Frequently asked questions
Common questions
Step-by-step answers for the things people most often need help with.
How do I create an account?
Open the sign-up page, choose whether you're looking for someone (client) or offering your time (provider), and register with your email or Google. You're signed in straight away and can start setting up your profile.
Why do I need to verify my email?
Your account works as soon as you sign up, but three things stay locked until you confirm your email address: booking a companion, appearing in search as a provider, and your 30 welcome tokens. We email you a verification link after sign-up. If you can't find it, check your spam folder or use "Resend verification email" on your profile page.
How do I contact a companion?
Browsing profiles is free. When you find someone you'd like to book, unlock their profile with coins to see their contact details and start a chat. Unlocking is a one-time cost per person, so you can message the same companion again later without paying again.
How do I pay a companion for their time?
Each companion sets their own rate, and it's shown on their profile before you unlock anything. Payment for their time is agreed between the two of you and is separate from the coins you spend to unlock their profile. Confirm the rate and details in chat before you meet.
Can I get my coins back?
If a companion turns out to be fake, or never responds after you unlock them, email support with the profile link and what happened. We review every request, and an approved refund returns your coins.
How do I report someone?
Use the report option in your chat with them, or email support with a link to their profile and what happened. Accounts that break our rules can be suspended or permanently removed.
How do I contact support?
Email support@rentalmen.com. Include the email address on your account and, if your question is about a booking or a profile, a link to it - it helps us sort things out faster.
Still need help?
Email our support team with as much detail as you can, and we'll get back to you.
