Refund Policy

1. Platform Nature

Rental Men operates as a communication and discovery platform. We help users connect with independent individuals (“Providers”) and communicate regarding potential services.

Rental Men does not collect, hold, or settle payments between Clients and Providers for services. Rental Men does charge for tokens and Provider plans, and this policy covers those charges.

2. Payments Between Users

Any payment a Client makes to a Provider for a service is made independently and outside the platform, based on mutual agreement between them. All pricing, payment terms, cancellations, and refund arrangements for a service are strictly a matter between the Client and the Provider.

Rental Men does not intervene, mediate, or enforce refunds related to payments made outside the platform.

3. Tokens

Tokens are platform credits used for features such as starting a chat, unlocking contact details, and promoting a profile. Tokens have no cash value and cannot be transferred or withdrawn.

• Token packs. Token packs are not refundable once the tokens have been added to your account. The only exceptions are a duplicate charge, a charge where the tokens were not delivered, or where applicable law requires a refund.
• Starting a chat. If a Provider does not send a genuine reply within 48 hours of your first message, the tokens used to start that chat are returned to your account automatically.
• Late replies. If the Provider replies within 7 days after the tokens were returned, the tokens for that chat are charged again, once. Your balance may then fall below zero until you add tokens, and you cannot start new chats or unlock contacts until it is above zero.
• Contact unlocks. Tokens used to unlock a Provider's contact details are not refundable, because the details are available to you as soon as they are unlocked.
• Boost. If you want the tokens for a Boost back, email support@rentalmen.com within 1 day (24 hours) of the time that Boost started, with the email on your account and the date and time of the Boost. If your request reaches us in time, the tokens for that Boost are returned to your wallet as tokens (not as money). Requests sent after 24 hours are not accepted. If you chose daily renewal, you can turn it off at any time; the Boost then ends at the close of the 24 hours already paid for and nothing more is charged. Each renewal counts as a new Boost for this rule.

4. Provider Plans

Provider plans are one-time purchases that stay active for 30 days from the date of purchase. They do not renew automatically, so there is nothing to cancel and you will not be charged again unless you buy a plan again.

We do not give partial refunds for the unused part of the 30 days, except for a duplicate or incorrect charge, or where applicable law requires a refund.

5. Billing Errors & How to Ask for a Refund

If you think you were charged by mistake, email support@rentalmen.com within 14 days of the charge. Please include the email on your account, the date, the amount, and the payment reference. We will review your request and reply within 7 business days.

Approved refunds are returned to the original payment method. Please contact us before raising a dispute with your bank or payment provider, so we can fix the problem quickly.

6. Service Issues & Disputes

In case of dissatisfaction, non-performance, or disputes related to a service, users are encouraged to resolve the matter directly with each other.

Rental Men may, at its discretion, review reports of misuse or policy violations for safety and moderation purposes, but this does not constitute financial dispute resolution between users.

7. Acknowledgement

By using Rental Men, you acknowledge and agree that:

• Rental Men does not handle payments between Clients and Providers
• Refunds for services are a matter between the Client and the Provider
• Refunds for tokens and plans follow this policy

8. Policy Updates

This Refund Policy may be updated periodically. Continued use of the platform after changes indicates acceptance of the revised policy. Changes do not affect tokens or plans you bought before the change.

9. Contact Information

For questions regarding this Refund Policy, you may contact:

RentalMen, Delhi, India
support@rentalmen.com